Reference

Our Terms, Your Account Rights

betmat operates under a clear set of legal terms that govern how your account, data, and transactions are handled. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy PolicybKash & Nagad Wallet RulesJurisdiction NoticeData Retention
betmat Our Terms, Your Account Rights
CONTACT OUR TEAM

Reach Us About Legal or Policy Questions

Email Support Send legal or account queries to our support address. We respond to policy-related questions within one business day during standard operating hours.
Live Chat Open the chat window from your account dashboard to speak with our team directly about terms, account status, or wallet verification questions.
Help Centre Our help centre covers account rules, wallet conditions for bKash, Nagad, and Rocket, and steps for submitting a formal policy request or complaint.
HOW WE HANDLE DATA

Data, Security and Your Account Rights

Data We Hold We store your registration details, wallet identifiers for bKash, Nagad, and Rocket, transaction history, and login records. You can request a copy of your data through support.
Cookie Use Our site uses functional and analytics cookies. You can manage cookie preferences from the settings panel on your first visit or at any time through your browser.
Account Security Accounts are protected with OTP verification tied to your registered mobile number. Any change to your wallet details triggers a re-verification step before the update is saved.
Requesting Changes To update, correct, or delete personal data, contact support with your account ID. We process verified data requests within the timeframe set out in our privacy policy.

Common Legal and Policy Questions

You can open an account if accessing the platform is permitted under the laws of your region. Eligibility is your responsibility to confirm based on local law and eligible regions.

Deposits via bKash, Nagad, or Rocket are governed by both betmat's platform terms and your wallet provider's own conditions. Our terms cover the betmat side of each transaction.

We retain your data while your account is active and for a set period after closure. Transaction records, wallet details, and login history are all included in this retention window.

Contact our support team with your account ID and a data access request. We will verify your identity and process the request within the timeframe stated in our privacy policy.

We notify you by email before any material change to our terms takes effect. Continued use of your account after the effective date means you accept the updated terms.

Submit your dispute through live chat or email support, including your transaction reference and wallet details. Disputes must be raised within the timeframe set out in our full terms document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.