Reference

Terms That Cover Your betmat Account

These terms set out what you agree to when you open and use your betmat account. Access and eligibility depend on your local law and the regions where our service is available — read through before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
betmat Terms That Cover Your betmat Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. We aim to respond to account and terms-related questions within one business day.

Live Chat Open the chat window from your account dashboard for direct help with terms queries, account access issues, or wallet questions.
Email Support Send your question to our support address for a written response — useful when you need a record of the exchange for account matters.
Help Centre Browse the help section for answers on account rules, deposit conditions via bKash, Nagad, Rocket, and withdrawal steps.
ACCOUNT SECURITY

How We Protect Your Account

Your account security and the integrity of your data matter to us. Here is how we handle the key areas covered by these terms.

Data Handling

We collect only the information needed to operate your account — login credentials, payment method details for bKash, Nagad, or Rocket, and transaction history. We do not sell this data.

Account Access

Your account is protected by password and, where enabled, OTP verification sent to your registered mobile number. Never share your login details with anyone.

Retention Policy

We retain account data for as long as your account is active and for the period required by applicable regulations. You may request account closure through support.

Requesting Changes

To update your registered details or request a data review, contact support with your account ID. We verify identity before processing any changes to protect your wallet.

Common Questions on These Terms

Real questions about how these terms apply to your account and your use of betmat.

These terms apply to anyone who opens or uses a betmat account. Eligibility depends on your local law and the regions where our service operates — check before you register.

Yes. We update these terms when our services change. We will notify you where possible, and continued use of your account after an update means you accept the new version.

If we close your account for a terms breach, any eligible wallet balance is returned through the original payment method — bKash, Nagad, or Rocket — where our policy allows.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in suspension of all associated accounts without notice.

Contact our support team with your account ID and a written request. We verify your identity first, then process the request in line with our data retention policy.

Reach out to support with the details of your concern. We review account decisions on a case-by-case basis and respond in writing so you have a record of the outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.